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Frequently Asked Questions
Find answers to your Frequently Asked Questions
Currently, we can host up to 12 people on one tour.
Each tour is scheduled to last 3 hours. This includes orientation of the Fat Tire E-Bikes, riding, and all the fun and interesting stops along the way! We try and teach about “aloha” and Hawaiian culture of our beautiful island.
You will see amazing landscapes on each of the different tours. You will ride roads, and trails. Beach Tours – You will see lava cliffs that drop off the coast into the ocean, black sand beaches, the newest lava fields from 2018, and a luscious rainforest with tree arches. Volcanoes National Park – You will see steam vents, volcano craters and lava when the volcano is active. We will walk through a lava tube and also see sulfur fields. Waterfall Tours – You will see beautiful waterfalls that drop into flowing rivers, tropical landscapes, and you might even be luck enough to see a rainbow appear above the waterfalls.
Absolutely YES. Please reach out to us for custom tours.
Full refunds are given for cancellations that are made more than 7 days before your scheduled tour. If you book within 7 days of your scheduled tour, you can cancel within 24 hours from when you booked, for a full refund. If you book within 24 hours of your scheduled tour, there are no refunds. No refunds will be given for no shows, or late arrivals. For Fat Tire E-Bike Tours -No refunds will be given for your inability to ride a two wheel bicycle.
We do not cancel trips due to inclimate weather. We ride rain or shine. We encourage you to be prepared for in climate weather. You can purchase rain jackets or hoodies at an additional cost. We do not provide rain gear.